Help is available on Portico to quickly start using individual modules as well as to communicate with our support teams on specific problems you may be facing in your company.
Video tutorials introduce individual functionality and quickly take you through the features in a function/module. FAQ's provide answers to questions that have been regularly asked of us in the past. The Helpdesk allows all our users to communicate and receive support from TopSource.
The helpdesk application allows clients, suppliers and any users of TopSource services to engage with and get answers from the TopSource helpdesk. Users can raise tickets to receive support. The tickets can be easily tracked and users have a detailed view of the problem history. Click here to view the Helpdesk features.
Video tutorials provide a quick introduction to individual modules and functionalities in Portico. A range of videos are available starting from basic ones that provide guidance on login, using the helpdesk, viewing payslips and other documents to complex ones using the leave management module, making payroll reimbursements and investment declaration functions.
FAQ's are provided on Portico. These list frequently asked queries along with suggested answers. The FAQ's are conveniently categorised by modules and range from the simplest of questions to more complex ones.